Returns and Refunds
Right of withdrawal and right to return
For the items you have purchased, in the unlikely event that your product is faulty or damaged, you can send it back to us for a refund or exchange within 30 days of receiving the item.
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Returns
Once your return has been received and inspected, we will send you an email to confirm that we have received your returned item.
We will also notify you whether your return has been approved or rejected.
Refunds
If your return is approved, the refund will be processed.
Refund method:
The refund is issued automatically via the same payment method used at purchase (e.g. credit card or other original payment method).
Refund processing time:
Once the return has been approved, the refund is usually processed within 5–10 business days. After that, it may take a few additional days before the amount appears in your account, depending on your bank or card issuer.
Late or missing refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company – it may take some time before the refund is officially posted.
- Contact your bank, as there is often some processing time involved.
If you've done all of this and still haven't received your refund, please contact us via chat or at Info@TagClear.se.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us via our contact form.
Return shipping
To start a return, contact us at Info@TagClear.se.
We will instruct you by email on how and where to send the item.
- The customer is normally responsible for return shipping costs.
- For defective or incorrect items, we cover the return shipping.